Managing the tension between performance and people is at the heart of the CEO's job. But CEOs under fierce pressure from capital markets often focus solely on the shareholder, which can lead to employee disenchantment.
Bad
decisions can often be traced back to the way the decisions were
made--the alternatives were not clearly defined, the right information
was not collected, the costs and benefits were not accurately weighed.
Senior managers often feel frustration--even exasperation--toward information technology and their IT departments. The managers complain that they don't see much business value from the high-priced systems they install, but they don't understand the technology well enough to manage it in detail. 